Wildies Privacy Policy

At Wildies Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit and use our platform at wildies.com. By registering an account and using our services, you agree to the practices described in this document. We encourage you to read it carefully before proceeding.

1. Who We Are

We are the operator of Wildies Online Casino, licensed under the Computer Gaming Licensing Act 007 of 2005, holding licence number ALSI-202409025-FI2. Our platform operates under this regulatory framework and we are bound by its requirements in all matters relating to data collection, storage, and user rights. We offer our services in English, Dutch, and French, and we process personal data in accordance with applicable data protection laws and regulations.

2. What Information We Collect

When you interact with our Wildies Casino platform, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username and password (encrypted)
• Country of residence and preferred language
• IP address at the time of account creation

2.2 Financial and Payment Information

• Deposit and withdrawal transaction records
• Payment method details, including card numbers, e-wallet identifiers, and bank transfer references
• Cryptocurrency wallet addresses where applicable
• Transaction history, amounts, and timestamps

2.3 Identity Verification Documents

• Government-issued identification documents
• Proof of address documentation
• Source of funds documentation where required by our compliance obligations

2.4 Behavioural and Technical Data

• Gaming activity, including game history, bets placed, winnings, and session duration
• Device type, browser type, and operating system
• Log files, clickstream data, and interaction patterns on our site
• Promotional code usage, including any wildies casino promo code you apply during registration or subsequent deposits

3. How We Use Your Information

Here at Wildies Casino, we use your personal data for a number of clearly defined purposes. We do not use your information for any purpose beyond what is outlined below without your explicit consent:

• Account management: We use your registration data to create and maintain your account, process your wildies casino login requests, and verify your identity.
• Payment processing: We use financial data to process deposits and withdrawals in compliance with our terms and applicable regulations.
• Legal compliance: We are required to collect and retain certain information to comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and the conditions of our operating licence.
• Responsible gambling: We monitor gaming behaviour to identify signs of problem gambling and to enforce responsible gaming limits and tools.
• Fraud prevention: We analyse account activity and payment data to detect and prevent fraudulent behaviour, collusion, or abuse of our bonus system.
• Communications: We may contact you with service updates, security alerts, and — where you have opted in — promotional messages about offers such as our wildies no deposit bonus or seasonal campaigns.
• Platform improvement: We use aggregated and anonymised behavioural data to improve our services, optimise game performance, and enhance user experience.

4. Legal Bases for Processing

At Wildies Online Casino, we process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the user agreement you accept upon registration.
• Legal obligation: We are required by law and our licensing conditions to collect, verify, and retain certain categories of data.
• Legitimate interests: We process certain data to detect fraud, improve security, and protect the integrity of our platform.
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing or optional services.

5. Cookies and Tracking Technologies

Our Wildies Online Casino platform uses cookies and similar technologies to ensure the proper functioning of our website and to enhance your experience. These include essential cookies required for site operation, analytical cookies that help us understand how users interact with our platform, and preference cookies that remember your language and display settings. You may manage or withdraw your cookie consent at any time through your browser settings, though disabling certain cookies may limit the functionality of our site.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Payment providers: We share necessary financial data with Visa, Mastercard, MuchBetter, Skrill, Neteller, Flexepin, and other payment processors to complete your transactions.
• Game providers: We may share session-level data with our software partners, including Pragmatic Play, Evolution, Play'n GO, Hacksaw Gaming, and others, to ensure proper game delivery and fairness.
• Regulatory authorities: We may be required to disclose your data to our licensing authority or other competent regulators upon request.
• Law enforcement: We will cooperate with law enforcement and government agencies where legally required to do so.
• Service providers: We work with third-party vendors for fraud detection, identity verification, customer support, and IT infrastructure, all of whom are bound by strict data processing agreements.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure. Financial transaction data may be retained for longer periods where required by anti-money laundering legislation. Once data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Wildies Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict processing of your data in specific situations.
• Right to data portability: You may request that we transfer your data to another service provider in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to all verified requests within the timeframe required by applicable law.

9. Security Measures

At Wildies Online Casino, we implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption across all data transmissions, secure password hashing, access controls limiting data visibility to authorised personnel only, and regular security audits. While we take every reasonable precaution, no method of internet transmission is entirely secure, and we cannot guarantee absolute protection against all threats.

10. Restricted Territories and VPN Policy

Our services are not available to residents of the United States and its territories, or to residents of FATF-blacklisted countries, currently including North Korea, Iran, and Myanmar. You may not use a VPN, proxy, or any similar service or device that masks or manipulates the identification of your real location when accessing our platform. Where we detect such usage, we reserve the right to suspend your account and withhold pending transactions. The list of restricted territories may be updated at any time without prior notice in accordance with regulatory requirements.

11. Children's Privacy

Our platform is strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided us with personal data, we will promptly close the account and delete all associated information. If you believe a minor has accessed our services, please contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Wildies Online Casino platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on wildies.com, and you may also contact us by email. We are committed to resolving all privacy-related enquiries promptly and transparently.